Call Us:EST 21:30-6:00

Phone:
+86-28-8672-8739 marketing@costumeslive.com
Fax:
Address:
8th Floor, Building 3, Dayuan International Center, High-tech Zone, Chengdu City, Sichuan Province
ZIP code:
610212
Costumeslive Return Policy

——In this article, you can find important information regarding our return policy, including the topics listed in the catalog (hyperlinked to the appropriate section for ease of access).

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

 

Most items sold on Costumeslive.com may be returned, with some exceptions (see Non-Returnable Items below), within 7 days of receiving if they meet all applicable return requirements listed below.

 

Returnable Items:                                                         .

•       Standard-size costumes

•       Shoes

•       Most accessories

 

Non-Returnable Items

•       Disposable products, swimwear, underwear, insoles, earrings, etc.

•       Gifts

•       Customized goods

 

Almost all items on our website are made-to-order, including standard-size items. Therefore, we cannot afford "Buy-many-keep-one" purchases. And that would also increase environmental waste.

 

Return Policy

If you are not satisfied with your item(s), please request a return in My Orders or Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). Therefore, we encourage you to inspect and try on all items as soon as they are delivered. After receiving your application, our customer service will contact you within 48 hours (except weekends/holidays).

 

Notes:

l   All returned merchandise must contain original packaging, original price tags and tamper-evident security labels, and must be unused, unwashed, unaltered, labeled and packaged. If the above conditions are not met, no refund will be made.

l   After receiving the return address and RMA number, please return the package within 7 days and provide us with the return logistics number. Failure to do so will result in the return and exchange application being automatically closed and the return process will not be able to continue.

l   Be sure to note the RMA number on the outside of the package when returning the item. If the package is returned to another address or the outer package does not have an RMA number, we will not be able to refund or exchange the item.

l   You need to confirm the return delivery status yourself. After the successful delivery of return, please contact us for a refund.

l   When a returned item arrives at our warehouse, we will inspect and/or test it to ensure it is return-eligible and meets the applicable return requirements listed above. The original shipping fee and return shipping fee will not be refunded. If it is a free shipping order, postage will be deducted

l   Keep in mind that most Costumeslive products are made-to-order to help reduce environmental waste and (to keep prices low for our customers) we charge a 15% restocking fee on returns of select items for orders,  which are automatically deducted from your refund amount.

 

Please Note: If you received a wrong item/size or damaged/defective item, after selecting the corresponding reason and adding photos for the explanation, your request would be automatically forwarded to our customer service team and they’ll look into the issues and give you a satisfactory solution.

 

How to create a return request——Log into your Costumeslive account and go to your orders page. If you have trouble getting into your account, please contact our customer service

 

  1. Submit your return request Find the order that you want to      return on the "My Orders" page. Click where it reads      "Return Request", then you’ll go to the page where you can      submit your return request:

  2. Send out the package Please use a safe and reliable delivery      service to return the package to ensure the package will reach us. Please      keep the receipt of the returned package and the tracking number with you      as your proof of return.

  3. Get your refund

 

Please note:

1. When a return item arrives at our warehouse, we will inspect and/or test it to ensure it is return- eligible and meets the applicable return requirements listed above. If the item passes our quality check, we will issue a refund. If our inspection finds that the returned item is not return-eligible or does not meet the return requirements listed above, we will reject the return and refuse to issue a refund or credit.

2. For returned items, we refund the price paid for the returned item(s) plus applicable taxes. We do not refund shipping fees, shipping insurance. We will also deduct the return shipping fee from the refund if you use our return label to send the package back. If there is a restocking fee, we will also deduct it from the refund amount. For more details, please refer to the Restocking Fee section in this article.

3. We reserve the right to define and limit, refuse, and/or reject returns from you at any time due to but not limited to:

•       Returns in an unacceptable condition (worn, altered, washed, damaged).

•       Returns without our prior knowledge.

•       Bulk orders with multiple sizes/variations of items of the same type.

 

Damaged, Defective, or Mis-Shipped Items

If your item arrives damaged or defective, please request a return in or  directly for assistance with processing your return. After 7 days, we may not be able to handle this problem

 

Try-on

Almost all items on our website are made-to-order, including standard-size items. Therefore, we cannot afford "Buy-many-keep-one" purchases. And that would also increase environmental waste. If you cannot decide on the color, size, or style, we offer Free Custom-size and exclusive shopping assistance to help you find the perfect dress. Unfortunately, if there is no quality problem, only one piece can be returned and 30% try-on fee will be deducted when you return

 

Restocking fee

Keep in mind that most Costumeslive products are made-to-order to help reduce environmental waste and (to keep prices low for our customers) we charge a 15% restocking fee on returns of select items for orders,  which are automatically deducted from your refund amount.

 

 


Please give us any feedback or advice for how we can serve you better.
Overall, how would you rate your shopping experience on costumeslive.com?
Product Satisfaction:
Delivery Satisfaction:
Customer Service Satisfaction:
Trust and Recommend costumeslive:
coupon
$3.00
Coupon
Tips: One month usage period
You have submitted successfully.
click to view
1 We suggest you choose Expedited Shipping way for Halloween Orders now.
2 It is better if you buy Halloween Orders before 20th, Oct. We suggest you choose Ready to Ship items.
3 If you have any question, pls free to contact us.