1. Please kindly note that an RMA number is required for each return. Our RMA department will not process your return without the RMA number.
2. Request for return must be filed within 7 days based on the original delivery date of your package. Any quality issues should be proved with photograph documents and problem description. For customer service contact, you will be directed to "Contact Us" for further assistance.
3. Return must be completed, unused, unwashed and with original tags and packaging. Any item altered or with odors (perfume, smoke, etc)is not returnable.
4. Tailor made items, Clearance products and Intimates(Socks & Tights, Lingerie, Sexy Latex Suit. ect) are not returnable
5. Once we approve your RMA request, an RMA number will be sent to you accordingly. Please tag/print/write the RMA number on the outside of your shipping package.
6. RMA number will be expired after 3 days once we issue it, therefore, we suggest you send back the package to us as soon as possible. Also, the returned package should be postmarked within 3 business days and at the same time offer us relevant courier & tracking information for us to track your returned package.
7. After receiving the returned package, our RMA department will process the RMA as well as inspect the returned items. For a refund RMA, the refund will be posted to you, please allow 5 to 7 business days for your bank to make it available. The processing time is vary and according to your bank’s policy.
8. Costumeslive reserves the rights to deny credit if items returned in unacceptable condition.
9. Customers will be responsible for all return shipping costs. Returns marked COD for insufficient postage will be refused.
10. Products will not be returned if the anti-tamper security tag('NOT RETURNABLE IF REMOVED' tag) is damaged or removed.
11. A 15% "restocking fee" will be deducted from the purchase price when refunding taking into account the entire order process:commodity cost,labor costs,and logistics costs.
For special attention: Please send returns by postal service which is preferred.