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I want to cancel my order

  • Please note that Costumeslive may offer corresponding policy or solution to customer’s inquiries based on different item processing mode (Non-Tailor-Made①and Tailor-Made②).

  • Most of our products can be cancelled until they are shipped. If you purchase a 24 hours quick shipping item, we may not be able to cancel the order, because once you place the order, our warehouse will hand over the package to the shipping company as soon as possible. If your order is unpaid, you can easily cancel your order by yourself. If your order has been paid, you can contact us to cancel your order. Once your order has been shipped, it can no longer be cancelled. 

  • Cancellation after payment

  • See the chart below for order cancellation policy:

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  • Please note that the deductions are for restocking/processing fees.

  • ①. Non-Tailor-Made: The size selecting from the existing size range or options displaying in corresponding item page is referred to Items in "Non-Tailor-Made” mode.

    ②.Tailor-Made: The selecting of corresponding option named “Tailor-Made” which is displayed under the size column. Tailor made is available for your fill in different measurements to the corresponding size columns after selecting the related option.

  • Cancellation before payment

  • 1.Sign into your account and click on “order list”.

  • 2.Click on the order number that you would like to cancel.

  • 3.Click on “Cancel” and confirm that you want to cancel it.

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1 We suggest you choose Expedited Shipping way for Halloween Orders now.
2 It is better if you buy Halloween Orders before 20th, Oct. We suggest you choose Ready to Ship items.
3 If you have any question, pls free to contact us.