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If my package was lost, what would you do?


Please understand that Costumeslive is unable to control the international shipment but to contact the courier for checking shipping status in different period.

For customer hasn’t received the package after 10 days of dispatching from Costumeslive sorting center. It is acceptable for customer offer shipping claim via here for further checking on the shipment with the following criteria:


1. Order #

2. Item #

3. Tacking #

4. Request: refund or return

5. The answer to the following questions are required:

A. If you have checked the package all around the house?

B. If you inquired your relatives or neighbor for package receiving?

C. If you ever contacted the shipping carrier?

D. If the package been detained by the customs?

Costumeslive will offer reshipping service in the event of miss and wrongly shipping of accessories, a full refund on the item fare is offered in the event of stock of accessories are unavailable for reshipping.

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1 We suggest you choose Expedited Shipping way for Halloween Orders now.
2 It is better if you buy Halloween Orders before 20th, Oct. We suggest you choose Ready to Ship items.
3 If you have any question, pls free to contact us.